Your Organisation call center may handle sales or customer service , we can develop custom Contact center solutions to make it better. We’ve experience implementing contact center software to make your agents more effective to allow them to process more calls quicker.Our contact center phone systems are designed to make the most of your team to get the results you’re after.
Realtime Dashboard
Reports & Analytics
Intuitive Interface
Tickets, Chat & Phone
Call Management
* Dedicated direct calling user extensions
* Personal voicemails & Team voicemails
* Outbound calls – Manual, preview and predictive
* Inbound calls – Automated call distribution (ACD)
* Blended calls (inbound and outbound)
* Scheduled callbacks (manual & auto)
* 3-way conference and call transfers
* Interactive voice response (IVR) with campaign/queue
* Broadcast and survey dialing
Compliance
* US, UK and Australia telemarketing compliance
* Drop timer with safe-harbor message for FTC compliance
Security
* Protection against SIP brute force attacks
* Call encryption support via TLS
* Protection against HTTP DOS or brute force attacks
* Web application firewall
Lead Management
* Upload and download of customer lists
* Leads filtering
* Leads recycle
* Internal DNC and blacklist
* Leads timezone restrictions
Team Management
* Multi-group, multi-campaign assignments
* Skill-rating based agent priority routing
* Support remote and mobile workers
Campaign Management
* Multi-lead list per campaign
* Campaign defined scripts
* Custom caller ID – campaign specific
* Custom call statuses and call dispositions
* Hotkeys for quick hangup and call dispositions
* Filter leads (dynamically exclude numbers from lists)
Support
* Pay as you need support
* Packaged support plans – to suit all user types
* Customizable support & Managed services solutions
Call Recording & Voice Log Storage
* Full call recordings or on-demand
* Option to store call recordings on your own NAS/FTP
Supervisor Management
* Real-time Dashboard
* Listen-in, barge-in
* Force log-out
* Reports and analytics
Additional Enhancements
* WebRTC for voice calling right inside your web browser
* Database backup and redundancy
* High-availability (HA) configuration
* Support multi-offices and BPO working
* API and web services based integrations (into CRM)